Technologies:
IT Service Management
IT Service Management (ITSM) platforms help organizations manage the delivery of IT services by facilitating a range of service processes including incident management, problem management, change management, and service request management. Northramp’s ITSM technologies help organizations streamline their IT services, automate workflows, and integrate various IT management functions into a single, centralized system.
ITSM platforms also include capabilities for creating and managing service catalogs, performing asset and configuration management, and analyzing performance through detailed reporting and dashboards to improve IT service efficiency and enhance service delivery.
Core Technologies
Jira Service Management (JSM) is a versatile cloud-based ITSM platform designed for issue management across IT and business teams. JSM supports ITIL practices and includes incident, problem, and change management processes. Integrated with Atlassian’s broader software suite, JSM offers customizable workflows, a user-friendly interface, real-time reporting, and a self-service portal. JSM enhances service delivery as well as application team performance.
ServiceNow is a comprehensive ITSM platform that automates IT operations and streamlines service workflows. It supports a full suite of ITIL processes, including incident, problem, and change management. The software integrates with other business functions to enhance operational efficiencies and offers robust analytics, a centralized data model, and a user-friendly interface. ServiceNow improves service delivery to ensure effective management of IT services and resources.
New to IT Service Management? Learn more about ITSM practices and technologies.
Technical Knowledge
